Store Policy
First off, thanks for even looking at our website. You are just so freaking awesome.
Just in case you are thinking of buying something from our shop, this page has all the details you would probably like to know. If you have any questions or need any additional info feel free to reach out to support@lettershoppe.com
PRINTING AND FULFILLMENT
How are all of your products made?
All of our apparel is printed and shipped after you order to prevent waste with our printing partner Printful since an insane 85% of all textiles produced by the fashion industry end up in landfills.
One in every five garments reaches a landfill without being worn even once. By choosing to support our brand you are choosing products that are created only as the order is placed, creating less fabric waste than conventional manufacturing.
Also, rest assured that we work with suppliers that produce high-quality products that last many washes, keeping print colors vibrant and the fabric soft. Plus all products have been OEKO-TEX certified for maximum quality.
For more transparency, we are putting together an article on how each of the different products we provide are made with details on process, printers, and inks.
How long does it take for my order to be printed?
It can take anywhere between 2-7 business days for our partner Printful to print apparel products, and 2-5 business days for non-apparel products. Most products are printed, on average, in 3 business days.
Around 78% of Printful orders are delivered in the same region they’re fulfilled. Having fulfillment centers close to customers is good both for the business and the planet. Strategically located fulfillment centers allow for faster shipping times and lower shipping costs, and it also helps with reducing the CO₂ emissions produced when transporting orders.
Why are some items printed at different locations and shipped separately?
Our printing partner Printful has several locations to help get your items to you more quickly. Some facilities focus on more DTG shirt printing, while others are mostly custom cut and sewn like our leggings and swim suits. Because of this, many items ship separately at no extra cost to you.
If for some reason you only received one tracing link and are still missing items from your order please reach out to support@lettershoppe.com and we will be happy to give you an update with new links.
SHIPPING
What are the average arrival times?
To better help you gauge when your package will arrive once you receive a shipping notification here are the average shipping times.
- US orders: 3-7 business days
- International orders: 7-15 business days
- Canadian orders: 15-30 business days
Do you ship internationally?
Yes we pretty much ship everywhere that USPS does!
Due to COVID-19, we can’t ship to the following countries:
Benin, Bosnia and Herzegovina, Burundi, Cook Islands, Costa Rica, Cuba, Curacao, Gambia, Guinea - Bissau, Guyana, Kiribati, Kyrgyzstan, Laos, Lebanon, Lesotho, Malawi, Mauritius, Moldova, Mozambique, Papua New Guinea, Paraguay, Senegal, Seychelles, Solomon Islands, Sudan, Tajikistan, Tanzania, Timor-Leste, Tonga, Uruguay, Vanuatu, Venezuela, American Samoa, Bolivia, Botswana, Cayman islands, Chad, Cyprus, Djibouti, Ecuador, Fiji, French Polynesia, Honduras, India, Kuwait, Libya, Madagascar, Maldives, Mongolia, Montenegro, Myanmar, Nepal, New Caledonia, Panama, Peru, Philippines, Rwanda, South Africa, Sri Lanka, Suriname, Tunisia, Zambia, Zimbabwe.
Shipping to China has also been disabled as carriers have stopped service there.
I placed an order, when will I get my tracking number?
Once your product is fulfilled and a shipping label is created you will receive an email with tracking info. Just keep in mind that it can take up to 48 hours for that item to actually be put in the mail for you to start checking on where it’s located as it makes its way to you.
I only received part of my order, is this normal?
Yes. If your order includes different products they will arrive separately. Things like stickers, mugs, posters, custom cut and sew pieces and apparel are sometimes made at different facilities and require different packaging making them arrive at different times.
Will I be charged customs for my order?
Yes, additional customs and tax fees can occur on international orders. Since each country’s customs policy is different, we can’t always cover these fees at checkout. The final fee is usually based on a variety of factors like weight, value, and size so if you live in a country where you normally have to pay a standard customs fee, be prepared for that extra cost
Please check with your local customs office directly to see if they apply duties & taxes to your purchases.
What If I put the wrong address in my order?
If your order has not been sent yet, we can usually update the address with ease. But if the item was delivered and that package can not be recovered, please reach out to us at support@lettershoppe.com
What if my order was returned to sender?
This happens if USPS was unable to locate your address or if there were any mistakes in your address like a missing Apt number or an incorrect street name. We get a notification when something is returned and will promptly reach out to you to verify your details.
If you notice it was returned before we do, please reach out to us at support@lettershoippe.com with your order number and verified address.
It’s important to note that if the address that it was sent to was in fact correct, we will need to send your package to a new location to prevent your item being returned again to limit any additional shipping fees or delays.
RETURNS, CANCELLATIONS AND EXCHANGES
Can I return or exchange a product?
There are no refunds or returns for items unless they are damaged or get lost in the mail. Since everything is made special for you after you order, we don’t store inventory in order to exchange an item. Please make sure to double check the size guide before ordering to make sure your apparel fits perfectly.
Can I cancel my order if it has not been shipped yet?
Yes! We have no problem cancelling and refunding an order if the printing process has not yet started on any of your items. It’s only if the printing process has started that we are not able to recoup any printing fees and therefore can’t provide a refund.
What if my order never arrived or went missing?
If your order didn't end up arriving and you have already checked that the address you entered is correct, try out these options.- If you live in an apartment complex check in with your leasing office to see if they might have your order.
- If you believe your item was lost, immediately reach out to USPS. You will get a reply faster if you walk into your local USPS instead of going to the main website since their response time may take weeks if they respond at all.
- At USPS they will help you find your package if it was misdelivered or has not been delivered yet and they are your best bet in being able to pinpoint where it was delivered.
- In the case that it was lost or stolen you will receive verification from USPS that you can then send to us at suppport@lettershoppe.com where we will issue a refund or replacement free of charge.
What if my order arrives damaged or I received the wrong items?
The last thing we want is for you to be stuck with a damaged item or something you did not order. When this happens please get in touch with us for a replacement at no charge! We have a 7 day replacement policy, but if you don’t get a hold of us by then we can no longer offer a replacement for free.
To make this process go faster please provide photos of the unsatisfactory product, your order information, and email Customer Support at support@lettershoppe.com so we can make it right.