Shipping policy
How is your slow-fashion clothing made?
Our apparel is printed and shipped after your order to prevent waste. We work with our printing partner, Printful, to reduce the fashion industry's environmental impact. This is because an overwhelming 85% of all textiles produced by the industry end up in landfills.
One in every five garments reaches a landfill without being worn even once. By supporting our brand, you are choosing products that are created only as the order is placed, creating less fabric waste than conventional manufacturing.
Also, rest assured that we work with suppliers that produce high-quality products that last many washes, keeping print colors vibrant and the fabric soft. Plus, all products have been OEKO-TEX certified for maximum quality.
For more transparency, you can read on Printful about how each of the products we provide is made, with details on processes, printers, and inks.
How long does it take for slow fashion to be printed?
Our slow fashion items take 2-7 business days for our partner Printful to print apparel products. Most products are printed, on average, in 3 business days.
Around 78% of Printful orders are delivered in the same region they’re fulfilled. Having fulfillment centers close to customers is good both for the business and the planet. Strategically located fulfillment centers allow for faster shipping times and lower shipping costs, and it also helps with reducing the CO₂ emissions produced when transporting orders.
How long does it take for upcycled fashion to be shipped?
We ship out our pre-washed, upcycled items twice a week on Tuesdays and Fridays from our home in Menominee, Michigan, where you will receive tracking info via email.
Delivery times using USPS:
- United States: 3-5 business days with USPS
- Canada: 5-10 business days with USPS
- Europe: 7-14 business days with USPS or local carrier
- International: 10-20 business days with USPS or local carrier
What are the average arrival times for slow fashion?
Here are the average shipping times to help you gauge when your package will arrive once you receive a shipping notification.
- US orders: 3-7 business days
- International orders: 7-15 business days
- Canadian orders: 15-30 business days
Why are some items printed at different locations and shipped separately?
Our printing partner Printful has several locations to help get your items to you more quickly. Some facilities focus on more DTG shirt printing, while others are mostly custom cut and sewn, like our leggings and swimsuits. Because of this, many items ship separately at no extra cost to you.
In addition, we also ship items like stickers and upcycled fashion from our home, where our slow fashion items are sourced from various places.
If, for some reason, you still need to receive one tracking link and still need items from your order, please reach out to support@lettershoppe.com, and we will be happy to give you an update with new links.
Do you ship internationally?
Yes, we ship everywhere that USPS does!
We don’t ship to some countries because of legal restrictions or shipping carrier limitations.
The list of restricted countries may change depending on world events, but for now, we don’t ship to the following destinations:
- Crimea, Luhansk, and Donetsk regions in Ukraine
- Russia
- Belarus
- Ecuador
- Cuba
- Iran
- Syria
- North Korea
Please note that Russia’s war in Ukraine severely limits shipping to Ukraine.
Due to the impacts related to the Covid-19 pandemic and other unrelated service disruptions, our shipping carriers also don’t offer international shipping to the following countries (last updated on Oct 26, 2022):
- Afghanistan
- Bhutan
- Brunei
- Chad
- Laos
- Libya
- Mongolia
- Samoa
- South Sudan
- Timor-Leste
- Turkmenistan
- Yemen
The list of countries where our shipping carriers don’t offer international shipping may change. You can always review the up-to-date list on the USPS homepage.
I placed an order. When will I get my tracking number?
You will receive an email with tracking info once your product is fulfilled and a shipping label is created. Just keep in mind that it can take up to 4 business days for that item to be put in the mail for you to check where it’s located as it makes its way to you.
Will I be charged customs for my order?
Yes, additional customs and tax fees can occur on international orders. Since each country’s customs policy differs, we can’t always cover these fees at checkout.
The final fee is usually based on various factors like weight, value, and size, so if you live in a country where you usually have to pay a standard customs fee, be prepared for that extra cost.
Please check with your local customs office to see if they apply duties & taxes to your purchases.
What If I put the wrong address in my order?
We can easily update the address if your order still needs to be sent. But if the item was delivered and that package can not be recovered, please reach out to us at support@lettershoppe.com
What if my order was returned to the sender?
This happens if USPS needs help locating your address or if there are any mistakes in your address, like a missing apt number or an incorrect street name. We get notified when something is returned and will promptly contact you to verify your details.
If you notice it was returned before we do, please contact us at support@lettershoppe.com with your order number and verified address.
It’s important to note that if the address that it was sent to were, in fact, correct, we would need to send your package to a new location to prevent your item from being returned again to limit any additional shipping fees or delays.