Refund policy
By shopping at Letter Shoppe, you agree to the following terms:
EXCHANGES
We accept exchanges within 14 days of your package delivery. All customers are required to purchase their own return label for the exchange.
Items being exchanged must be in new condition, unwashed, unworn, and free of pet or human hair.
If the item does not meet these criteria, we will ship your package back to you and not carry out the exchange.
To initiate an exchange, please email support@lettershoppe.com with your order information. Once we receive your item in the mail, we’ll reorder your item to be made and shipped to you.
RETURNS
To initiate a return on eligible items, please email support@lettershoppe.com with your order information.
We currently accept returns for store credit only within 14 days of your package delivery.
If 14 days have passed, we unfortunately can’t accept a return.
The store credit amount will be your total minus the original shipping costs.
All customers are required to purchase their own label for the return.
If an item you received is damaged through our fault, is not the item you ordered, or is the wrong size, please email support@lettershoppe.com with your order information and include photo proof of the issue.
We’ll get back to you as soon as possible! Do not send any items back unless we’ve confirmed to do so.
DIGITAL DOWNLOADS
All digital downloads are final sale. Because digital products are instantly accessible, we can’t offer refunds, returns, or exchanges once your purchase is complete. Please read each product description carefully before buying to ensure you know exactly what’s included.
If you experience any technical issues accessing your files, email us at support@lettershoppe.com and we’ll make sure you receive your downloads without a problem.
Please email support@lettershoppe.com if you have any questions or concerns. We’ll get back to you within 1–3 business days.