Bring Back Your Favorite Design
Unlock the vault and revive a one-of-a-kind design tailored just for you. Your color, your way, your aesthetic, on anything from T-shirts to blankets to gold foil prints. Whether it’s a fan favorite or a hidden gem from the archives, we’ll make it yours.
How It Works:
- Choose Design: Pick any design from Instagram or Pinterest.
- Select Product: Decide if you want apparel, prints, or something else.
- Share Preferences: Click "Share Your Preference" to tell us your design choice and any color changes.
- Checkout: We’ll email you within 3 business days with customized examples for approval. Your project will be completed within 5-10 business days.
Need text or graphic changes?
Email us at support@lettershoppe.com for a custom quote!
Shirt Sizing:
| SIZE | CHEST | LENGTH | SLEEVE LENGTH |
| S | 31-34" | 27" | 8" |
| M | 35-38" | 28" | 9" |
| L | 39-41" | 29" | 9" |
| XL | 42-45" | 30" | 9" |
| 2X | 46-48" | 31" | 10" |
| 3X | 49-51" | 31.5" | 10" |
| 4X | 52-54" | 32" | 10" |
| 5X | 55-57" | 33" | 10" |
Long Sleeve Shirt Sizing:
| SIZE | LENGTH | CHEST |
| S | 27" | 38-41" |
| M | 29" | 42-45" |
| L | 30" | 46-49" |
| XL | 31" | 50-52" |
| 2X | 32" | 53-55" |
| 3X | 33" | 56-59" |
Hoodie Sizing:
| SIZE | LENGTH | CHEST |
| XS | 26" | 33-36" |
| S | 27" | 37-40" |
| M | 28" | 41-43" |
| L | 28" | 44-46" |
| XL | 28" | 47-49" |
| 2X | 29" | 50-52" |
| 3X | 29" | 53-55" |
Sweatshirt Sizing:
| SIZE | LENGTH | CHEST |
| XS | 26" | 33-36" |
| S | 27" | 37-40" |
| M | 28" | 41-43" |
| L | 28" | 44-46" |
| XL | 28" | 47-49" |
| 2X | 29" | 50-52" |
| 3X | 29" | 53-55" |
PJ Wide-Leg Pants Sizing:
| SIZE | WAIST | HIPS |
| 2XS | 28" | 35" |
| S | 29" | 37" |
| M | 33" | 38" |
| L | 36" | 40" |
| XL | 39" | 46" |
| 2X | 42" | 49" |
| 3X | 45" | 52" |
| 4X | 48" | 55" |
| 5X | 52" | 59" |
| 6X | 55" | 62" |
Can I Exchange a Product?
Whether you can exchange a product depends on the type of item you purchased. We have different policies for slow fashion and Threadless products. Please refer to the relevant policy below based on your purchase.
Please contact support@lettershoppe.com for inquiries, and we'll respond within 1-3 business days.
Slow Fashion Exclusives:
If you're unsatisfied with your slow fashion item, you have a 7-day window to exchange it from the date of delivery. However, please note that you are responsible for the shipping costs.
Since we create each item after your order, returns can only be accepted if we receive the item back. Once received, we upcycle and resell it to minimize fabric waste.
For Exchanges:
- Items for exchange must be unwashed, unworn, and pet/human hair-free.
- You'll receive store credit to repurchase after we receive your item.
- Store credit excludes original shipping costs.
- Customers arrange their return label.
Threadless:
For items purchased through Threadless, they offer a 100% happiness guarantee, allowing you to easily exchange or return them. If you encounter any issues with your purchase, please reach out to Threadless support directly for assistance or email Help@Threadless.com
Cancelling an Order:
If your order hasn't entered the printing process, we can cancel and refund it. However, once an item has been created, it can't be stopped due to our fast delivery policy.
Once it arrives, you'll need to return the item at your expense before we can issue a refund that does not include shipping costs.For orders from our Threadless catalog, please contact their customer service through the Help & Returns link on our Threadless store.
Missing Order:
If your order hasn't arrived and the address is correct, consider these steps:
- If you live in an apartment complex, check with your leasing office.
- If the item seems lost, contact USPS directly, preferably in person at your local USPS.
- USPS can assist in locating misdelivered or undelivered packages.
- If it's confirmed lost or stolen, inform us at suppport@lettershoppe.com for a partial refund.
- While we regret any inconvenience caused, as a small business, we cannot fully reimburse you for stolen items. However, we are committed to offering a partial refund to your card, including any profit generated from the items that did not reach you.
Damaged Items or Wrong Order:
If you receive damaged items or the wrong order, we're here to help:
- Contact us ASAP with your order number.
- Provide photos of the issue and order details via email to support@lettershoppe.com.
- We will issue a full refund or reorder the correct item.
Making and Shipping
Our slow-fashion clothing is produced sustainably to minimize waste and environmental impact. Here's how our production and shipping process works:
What makes our production sustainable?
- Clothes are printed and shipped after orders to prevent waste.
- Partnership with Printful to reduce fashion industry's environmental impact.
- Aiming to reduce fabric waste compared to traditional manufacturing.
- Products are OEKO-TEX certified for quality.
- High-quality materials for longer-lasting products.
How long does it take slow fashion to get printed?
- Slow fashion items take 5-10 business days to print.
- Most products printed in an average of 7 days.
- 78% of orders delivered regionally for reduced CO2 emissions.
How long till my slow fashion items arrive?
- US orders: 5-7 days
- International orders: 7-15 days
- Canadian orders: 15-30 days
Why did parts of my order ship separately?
- Printful has various locations for faster delivery.
- Items may ship separately for efficiency.